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Compliance & Regulation · Explainer

What insurers now ask about your IT

Mostly about five things: multi-factor authentication, tested backups, patching, endpoint protection, and who holds administrator rights. Your answers now shape the premium and whether a claim…

4 min read

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Web & Digital · Buyer's guide

Ten questions to ask a web design agency

Ten questions that show how an agency works and what your site will be like to live with. The most revealing is the simplest: can we…

5 min read

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Compliance & Regulation · Explainer

What is Cyber Essentials, and does your business actually need it?

It is the UK government-backed security baseline: five controls, self-assessed, from £320 plus VAT. You need it if a client or insurer asks for it -…

4 min read

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Cloud & Microsoft 365 · Explainer

Does Microsoft back up your data?

No, not in the way most people mean. Microsoft keeps the service running and holds deleted items briefly - 30 days for a mailbox, 93 for…

4 min read

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IT Support & Managed IT · How-to

How to switch IT support provider without downtime

You can change IT provider without losing a single hour, as long as the two agreements overlap. Nearly every switching horror story starts the same way:…

4 min read

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IT Support & Managed IT · Buyer's guide

How much should IT support cost per user, per month?

Most UK businesses pay between £50 and £85 per user per month for fully managed IT support, within a wider published range of £40 to £150.…

6 min read

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IT Support & Managed IT · Explainer

What does managed IT support actually include?

Managed IT support is a fixed monthly fee, usually per user, covering your helpdesk, monitoring, patching and security tooling. Projects, hardware and licences are normally billed…

2 min read

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