Advanced IT Support
Everything in Essentials, plus cover for the way small businesses actually get breached: the account, not the laptop.
The incidents that hurt rarely start with a virus. Someone is phished, their password gets used, and an attacker signs in as them. Your antivirus sees nothing wrong, because technically nothing is. Advanced watches your Microsoft 365 sign-ins round the clock, trains your team to spot the email that starts it, backs up your 365 data every day, and sits down with you monthly to look at what’s coming.
15-minute average response time, the same on every package. Engineers in Bournemouth.
Antivirus can't spot someone using a real password
Essentials keeps your machines monitored, patched and quick to fix. Advanced adds the layer above them – your Microsoft 365 accounts. We watch sign-ins round the clock and act on the ones that make no sense: a login from a country nobody is in, a mailbox quietly forwarding to an address you don’t recognise. Which means a stolen password gets caught while it’s still just a stolen password.
Then there’s the way in. Monthly courses and real phishing simulations show your team what a convincing fake looks like – short, self-paced, and not a lecture. No software will stop someone being talked into paying a fraudulent invoice. Recognising one will.
And when something does get through, what saves you is a copy it can’t reach. We back up your Microsoft 365 data every day – emails, files, Teams chats, the lot – so a ransomed mailbox or a folder someone deleted three weeks ago is an inconvenience rather than an incident.
Every month we sit down and look at what’s coming: headcount, a move, a new system. Essentials reviews quarterly. Advanced makes it monthly, because at this size things change faster than four times a year.
Advanced suits businesses where a day offline is a serious matter and there’s client data worth stealing. If you also want a virtual IT director shaping the plan with you, security log management watching the whole network, or Cyber Essentials Plus readiness, that is Complete. Not sure which fits? Tell us how your team works and we’ll point you at the smallest package that covers it – even if that is Essentials.
Advanced Support Includes
Security Awareness Training
Short monthly courses and real phishing simulations your team takes at their own pace. They learn to spot the convincing fakes – the invoice that looks right, the login page that isn’t.
Microsoft 365 Security Monitoring
Your Microsoft 365 sign-ins watched round the clock – not an alert nobody reads until Monday. Suspicious logins flagged, compromised accounts shut down, your email and files kept out of the wrong hands.
Microsoft 365 Backup
Daily backups of everything in Microsoft 365 – emails, files, Teams chats, the lot. Microsoft keeps the service running; keeping a copy of what’s in it is your job, not theirs. So we do it, and we check it restores.
Expertise they trust. Expertise you can trust
Make a Start
Make a start today by arranging a free, no-obligation review for your business