IT support with an engineer on the end of the phone
Something has stopped working, and until it starts again half your team can’t get on with their day. What you need right now isn’t a ticket reference. It’s a person who knows your setup.
Ring our helpdesk and you get one. Most things are fixed remotely while you stay on the line. When it needs hands on it, somebody gets in a van.
15-minute average response time. Helpdesk based in Bournemouth.
The waiting is the expensive part, not the fault
Most IT faults are small. A printer that’s dropped off the network, a laptop that won’t take an update, an inbox that’s stopped syncing on the morning of a big deadline.
What turns a small fault into a bad day is the queue in front of it – the hold music, the ticket that gets read tomorrow, the engineer who has to be told your whole setup from scratch before they can start.
So we built our support around answering. Get through to someone quickly, someone who already knows how your business is put together, and most faults are over before they’ve cost you anything.
What we help with
Remote support
The quickest route to a fix. We connect to the machine, see what you’re seeing, and sort it while you’re still on the phone.
Onsite support
For the things you can’t fix down a wire – hardware that’s died, a new starter’s desk, a switch that needs replacing. We come out.
Helpdesk
One number and one email address, for whoever in your team has the challenge. No triage form to fill in first.
System troubleshooting
For when it isn’t obvious what’s broken. We work back through the computers, the network and the software until we find the real cause, not just the symptom.
Hardware and software support
Devices, applications and the business-critical systems everything else depends on – kept updated, supported and working together.
What that gets you
Less downtime
Faults get picked up quickly and fixed quickly. Your team goes back to what it was doing.
A team that can get on
Nobody loses an afternoon to a workaround, and nobody in your office becomes the unofficial IT person.
Proper expertise, without the headcount
You get experienced engineers when you need them, rather than carrying a salary for all the weeks when nothing goes wrong.
A sensible investment
Support when you need it costs a good deal less than an in-house IT team – and a good deal less than a day with everything down.
IT support or managed IT services?
People ask us this constantly, and the honest answer is that plenty of businesses end up with both. Here’s the difference in plain terms.
IT support is reactive. Something breaks, you get in touch, we fix it. Ad hoc or pay-as-you-go, so you’re only paying when you need us. It suits smaller teams with no IT person of their own, and businesses that are largely fine but want a number to ring when they’re not.
Managed IT Services → is proactive. An ongoing contract where we watch your systems round the clock and deal with things before they surface. It suits growing companies, anyone running complex systems, and any business where an hour offline costs real money.
IT Support & Consultancy → is the third one – advice and planning rather than fixing. What to replace, what to move to the cloud, what to budget for next year.
See our packages → – Essentials, Premium and Complete – if you’d rather see it laid out side by side.
Still not sure? Tell us what’s going wrong and how often. We’ll point you at the smallest thing that fixes it.
Working with us
Engineers in Bournemouth, not Bangalore. When you ring, you get someone local with your setup in front of them – not a call centre reading a script written for a different business.
We support companies across Bournemouth, Poole, Christchurch, Blandford, Ringwood, Southampton and Dorset generally. Being nearby is the reason we can be on site the same day when something genuinely needs a person in the building.
And when it’s urgent, it’s treated as urgent. Our average response time is 15 minutes.
What happens when you get in touch
1. You ring, email, or raise it from your desk
Call 01202 237 273 or email service@rejuvenate.it. Tell us what’s happened in your own words – no jargon required at your end.
2. An engineer picks it up
Most faults are diagnosed and fixed remotely, there and then. If it needs someone on site, we’ll tell you when they’re coming rather than leaving you guessing.
3. You hear how it ended
We confirm what caused it and what we did about it. If it’s likely to happen again, we’ll say so, and tell you what would stop it. Sorted.
Book your free IT consultation
No obligation and no pressure. We’ll look at how your IT is set up now, tell you where it’s likely to bite you, and be straight with you if it’s fine as it is.
Or call 01202 237 273.
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Common questions
The things people ask before they hand their IT over – how fast we answer, what we cover, and whether they have to sign anything.
Anything we’ve missed, ring and ask. Nobody will try to talk you into a contract.
Do you provide emergency IT support?
Yes. Urgent faults get a rapid response – our average is 15 minutes – and we’ll tell you straight away whether it’s a remote fix or someone coming out to you.
Can you support remote teams?
Yes. Our remote support covers people working from home, from another office or from the road, in exactly the same way as the people sat in your building.
What does IT support actually include?
Troubleshooting when things break, maintenance to stop them breaking, and technical help for your team day to day – across computers, servers, networks and the software you run the business on.
Does a small business really need IT support?
If you’d notice your systems being down for a morning, yes. Small teams feel it hardest, because there’s usually nobody in the office whose job it is to fix it.
Do we have to sign a contract?
No. Support can be ad hoc or pay-as-you-go if that’s what suits you. If you’d rather have everything covered for one monthly figure, that’s what the packages are for.
Do you come out, or is it all remote?
Both. Remote is quicker, so we start there. Anything physical – hardware, cabling, a new machine on a desk – gets an engineer on site.
Can you look after our cyber security as well?
Yes, though that’s a separate conversation and a separate page. Ask us and we’ll point you the right way.
Something broken? Start here.
You don’t have to work out what’s wrong before you ring. That’s our job.
Talk to our helpdesk → · 01202 237 273 · service@rejuvenate.it
Unit 9 Castle Parade, Bournemouth, Dorset BH7 6SH.