Essential IT Support
Fixed monthly IT support for businesses that need their technology to just work. Essentials covers the basics properly – a Microsoft 365 Business Premium licence for every user, monitoring that runs on your devices round the clock, and a helpdesk that picks up in 15 minutes on average.
One predictable fee. No hourly bills, no surprise invoices.
IT sorted.
Essential IT support, covered properly
Most IT problems never need a phone call – they need someone watching. Our monitoring runs 150+ automated checks every hour on your devices, picking up failing disks, missed updates and machines running short of space before anyone notices. Which means fewer interruptions, and fewer mornings lost to a laptop that won’t start.
When something does need a person, our helpdesk picks it up in 15 minutes on average – the same average whichever package you’re on – and you’re speaking to engineers on the South Coast, not a queue somewhere else. Every user gets a Microsoft 365 Business Premium licence as part of the fee, so email security, device protection and safe file sharing are in the price rather than quoted as an extra once you’ve signed.
Essentials suits businesses that want their IT handled for a predictable monthly amount instead of an hourly rate. Every quarter we sit down with you and look at what’s ageing, what’s costing you time, and what’s coming up – so IT spend stops arriving as a surprise. If a day offline would be a serious matter for you, Advanced steps up from here, and we’ll tell you plainly which one you need.
Start with a free, no-obligation review of your setup. We’ll tell you what you’ve got, what’s missing, and whether Essentials is the right fit.
Essentials Support Includes
Microsoft 365 Business Premium
A full Business Premium licence for every user, included in the fee. That’s your email security, device protection and safe file sharing built in – not quoted as an extra once you’ve signed.
Quarterly IT Review
Four times a year we sit down with you – what’s ageing, what’s costing you time, what’s coming up. You leave knowing what needs doing and roughly when, so IT spend stops arriving as a surprise.
Proactive Monitoring
150+ automated checks every hour on every device – disk health, updates, performance, the things that fail quietly. Business antivirus and a daily vulnerability scan run alongside them, so most of what turns up gets fixed remotely before anyone raises a ticket.
Expertise they trust. Expertise you can trust
Make a Start
Make a start today by arranging a free, no-obligation review for your business